Fulfillment policy.
1. Overview: This Fulfillment Policy outlines the procedures and terms under which bookkeeping services are provided to clients through Stripe payments. By using our bookkeeping services, you agree to the following terms regarding fulfillment, service delivery, and payments.
2. Service Delivery:
Service Description: Our bookkeeping services include accounting support, financial reporting, reconciliation, payroll services, and other related tasks. These services will be rendered as per the agreement and scope discussed with the client before payment.
Delivery Method: Services are typically delivered digitally via email, secure file sharing systems, or through our client portal. In some cases, phone consultations or virtual meetings may also be scheduled to discuss financial matters.
Time Frame: Upon confirmation of the payment, services will be fulfilled within the agreed-upon time frame. The exact time frame for completion of services will vary depending on the scope of work and complexity of the client's requirements.
3. Payment Terms:
Payment Authorization: Payments for our bookkeeping services are processed via Stripe. By providing your payment details, you authorize us to process the monthly payment for the agreed services.
Payment Schedule: Payments may be required upfront, or on a subscription basis, depending on the terms of the contract. We offer flexible payment schedules, including one-time payments, monthly subscriptions, or hourly rates, as outlined in the service agreement.
Refunds: Bookkeeping services are generally non-refundable after work has commenced. If there is a mistake on our part, we will work with you to correct any errors in the services provided. Refunds or adjustments may be granted in special circumstances, subject to review and approval.
4. Fulfillment Process:
Service Start: Once payment is confirmed through Stripe, our team will begin the fulfillment of the agreed-upon services. You will receive confirmation of the start of services and an estimated completion date.
Client Responsibilities: To ensure the timely delivery of services, clients must provide all required documents, information, and access to relevant systems as requested by our team. Failure to provide the necessary information may delay the completion of services.
Ongoing Communication: We will keep you updated on the progress of the bookkeeping services. If additional information or clarifications are needed, we will contact you to ensure the service is completed accurately and on time.
5. Service Adjustments:
Scope Changes: If the scope of the service changes during the fulfillment process, additional charges may apply. Both parties must agree to these changes in writing before any work is carried out.
Cancellation Policy: You may cancel services before they commence for a full refund (if applicable). Once work has started, cancellations are subject to review and may result in a partial refund, depending on the services completed.
6. Dispute Resolution: In case of any issues or disputes regarding fulfillment, please contact us directly. We aim to resolve all disputes in a fair and professional manner. If necessary, Stripe's dispute resolution process may also be used.
7. Terms of Service Agreement: By proceeding with payment for our bookkeeping services, you acknowledge and accept the terms outlined in this Fulfillment Policy and any other agreements we have in place.